Matt’s is committed to helping our customers select the right product! Your satisfaction is important to us! That’s why Matt’s is here to help you get it right the first time! Matt’s is available to help you select the right product for your needs and application. Matt’s strongly encourage all our customers to take advantage of our expertise BEFORE making their purchase. Need a spec sheet? Just ask!
Matt’s has a NO RETURN POLICY on all purchases, that’s why Matt’s recommends all of our customers follow a few basic steps, prior to making their purchase!
Do your homework!
Matt’s recommends that you do your research BEFORE purchasing your appliance to ensure that you are choosing the RIGHT appliance to meet your specific needs!
Measure Twice…Cut Once!
Matt’s recommends that you measure your space TWICE to ensure that your appliance will fit YOUR space perfectly!
Read Product Reviews!
Matt’s recommends that you READ product reviews on the specific model (or brand) of appliance BEFORE making your purchase.
Defective or Damaged Major Appliances:
Before a customer either accepts delivery or takes an order home from the store, major appliance products (including refrigeration appliances, washers, dryers, ranges, dishwashers, and microwaves) should be inspected for damage. If any exists, the customer will need to notify Matt’s at the time of purchase or if delivered, will need to notify our delivery team about damage and opt to refuse the delivery.
Any physical damage reported, after the point of delivery, will be ineligible for return, a damage allowance, or a refund.
Any functional issue found, after the point of delivery, will need to be reported to Matt’s Wholesale within 48 hours of delivery or time of pick-up at the store by calling (707) 843-7565 or by sending an email to: firstname.lastname@example.org
After 48-hours, customers will be directed to contact the manufacture for warranty service. Installed appliances or appliances that have been attempted to be installed, are ineligible for return.
Special Order Cancellation:
Matt’s requires a 25% deposit for all special-order items. Items that have been received by Matt’s or are in transit to Matt’s from our vendor, will be subject to a 25% RESTOCKING FEE if the order is cancelled by the customer.
Standard Order Cancellation:
Matt’s charges a 10% RESTOCKING FEE on any item that is purchased and then cancelled at the request of the customer, prior to delivery or in store pick up.
Delivery and 3rd Party Installation Charges:
Delivery charges and/or 3rd party installation charges, when applicable, are non-refundable.
Matt’s offers long term storage options (exceeding 30-days) and will vary depending on the number of items and the length of time requested. All storage fees will need to be paid, in full, prior to release of the purchased items. See store for details!